Please refer to the email sent to Adam with full documentation, and this was at the exact same time as I know you have rejected their reviews so I can’t see how this person is allowed to slander. Next, we look at all the payment methods that ViperWin offers its customers in different jurisdictions. Viper Win also hosts an extensive sportsbook, which makes it an excellent casino for sports betting fans. Members can bet on numerous sports, including football, basketball, ice hockey, cricket, golf, and motorsports. The live dealer casino section at ViperWin is stacked with all the games and studios we’ve all come to love.

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We are happy to work with you + Guru however there’s no need for the language especially on a public forum. You approved my account you took my money and now you are clearly not prepared to pay me. 3 or 4 weeks ago I deposited $3,000 to their casino to see how I went and over the last 3-4 weeks I have accumulated this $3,000 to over $330,000 going in and out of the site betting whenever I felt like it.

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It’s advisable for players to factor this in when making their casino choices. A number of games from Spinomenal use the MegawaysTM game mechanic as well, under license from Big Time Gaming (BTG), to give you up to 117,649 different ways to score wins. Viperspin you have given me bonus of 5k however that incorrect you give me sum of 1.4K in bonus cash to settle this dispute and the rest of the bonus where for my recent deposit as cash back?

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I am still waiting for the requested documents to be sent by the casino. If there is no response upon the expiry of the timer, the complaint will be closed as ‘unresolved’ as previously mentioned. “I have proof that I had that money in the account and I will prove it at the right time. I was playing your casino the night before you shut me down and I had over 340k in the account.”

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The player from Australia was blocked without further explanation. The complaint was closed as resolved after the casino and the player made a deal and the player received the promised money. The player from Australia shares their financial activity at ViperSpin casino, revealing a total deposit of $56,734 and $18,650 withdrawn, resulting in a loss of $38,084.

Player believes the casino operates without a license.

There are more than 9,900 games in all here, including slots, table games, casual games, video poker games, live casino games and jackpots. Apologies, Marcusmarkie, but it appears this marks the conclusion of the complaint. Your acceptance of a deposit refund and continued play indicates satisfaction with the resolution. If you possess communication suggesting the casino recommended a new account, the situation might differ. However, it seems a second account was created without casino approval, unintentionally, perhaps.

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The fact they will not let me access my account and withdraw any more money shows they are not doing the right thing. This is clearly a case of the casino not wanting to pay me because I have won too much and they are looking for way to get out of it. If they were worried about my well-being and gambling habits they would pay me out and close my account instead they are putting me through this stress now of not paying me what I have rightfully won on their casino. I have never spent hours on this account at any time as it not even possible let alone am I able to do so, I would also like to see the logs from the casino as I believe this is a complete lie.

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Even if no unfair advantage was gained, the awareness of a previous account is acknowledged. The casino displayed generosity by refunding deposits and allowing account retention. For online gambling on any online casino I highly recommend you do read terms and conditions as ours are very fair, but other casinos not so much. All in all, a duplicate account which will void any casinos policy + the responsible gambling aspect is something we take very serious. At the day of the account suspension, we noticed a decrease in balance from $340,000 AUD to I believe it is $83,000 AUD in a matter of two-three hours.

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If you’re withdrawing bonus winnings, make sure you’ve met all the required conditions. Find the cashier area on the website, where you handle both deposits and withdrawals. Help is available 24×7 at ViperWin casino through multiple channels. Go through the FAQs that the casino has compiled for answers to any questions you may have about playing here. These include network progressive jackpots from Playtech, BetSoft Gaming and a couple of other vendors, along with local progressive jackpots and fixed jackpot games from Red Tiger Gaming, Yggdrasil Gaming and others.

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Please make sure that you always follow the applicable minimum odds rules for both single bets and multi-bets. In addition to this, there are also several cryptocurrencies that you can choose to fund your account. Below, we have listed three of perhaps the most common withdrawal methods and their details for ViperWin Casino. There are more than a dozen cryptocurrencies available here, including Bitcoin, BNB, Dogecoin, Shiba Inu, Ethereum, and Litecoin.

Spinomenal began by servicing the social gaming sector before switching tracks to get into the more popular and profitable online casino industry. It was founded in 2014 and is today a regular fixture at multivendor casinos. ViperWin casino offers its software in the instant play format to those accessing it on a desktop computer or a laptop. For those who prefer playing on a mobile device there is a mobile-optimized version, also available in the instant play format.

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Any other casino would remove the funds and closed the account. Hi Adam, as previously stated there is no issue with your winnings, however we do have duplicate account evidence which we have stated previously. I have contacted support about this multiple times and have been told its due to their anti-money laundering policies, and i have to wager my deposit atleast 1x over, which I understand. RTP is a commonly used metric to assess online casino products. Most players will want to know Viper Spin RTP before playing.

• It’s even more strange that the casino communicated at the beginning and now they even communicate here, but they just stopped reacting to the complaint – probably because they realised that should pay.
• This way we both get what we want, I’ve been extremely patient the past two years but honestly speaking I’ve never had such an annoying player in any field of iGaming I’ve managed in 12 years.
• An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
• In your T & Cs there is a long list of providers with their respective countries that cannot be offered their games.
• Thanks to gurucasino stuff on help too, and happy new year to everybody…
• I have won on other casino sites and never had any concerns with getting my money out in the past and never had to wait 1 week for each withdrawal.
• I definitely appreciate the fact, that you come and shared your experience.
• It is certified for fair gaming by multiple top audit agencies including BM Test Labs, QUINEL and Gaming Labs International (GLI).

( Game providers (

We have now received further evidence from the casino and this will be reviewed. I have since requested further evidence of the player’s transactions from the casino, upon receipt of which we will re-evaluate this case. Therefore, the issue at hand is the use of multiple accounts. As previously mentioned, your lawyer / legal team are welcome to contact us directly and we will allow Guru now the time to go through all provided documents otherwise it will continue back and forth.

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Each live table you sit at has different stake limits, so the tables are suitable for both big and small-stake gamblers. The website, of course, also provides games from smaller, but no less notable for their excellent production, developers, including Push Gaming, Bgaming, Relax Gaming, Wazdan, and others. The player from Australia complains about the withdrawal fees. The complaint was rejected as the player stopped responding.

Player’s withdrawal requests have been cancelled.

I follow a respectable streamer by the name of Aussieslots whom I trust! If my winnings amounted smaller than my deposit would Viperspin still refund me all my deposits or will they pay the winnings instead? So I guess you cannot blame me trying to get the my moneys worth to for the winning that were taken away from me correct? As I explained I had advised them that I was unable to access my original account and to delete as I have created a new one. Their online chat did not tell what I did was a breach of T&c’s….. To be honesty I never win on the pokies let’s face it who really does.

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The player struggles to withdraw his balance as he has multiple accounts. The complaint was closed as the casino provided us evidence that the player has been paid out.

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I’m all knew this as I have never had issue with other casinos in the past. This could all been voided if you just let me delete my original account when I requested, feels as if you keeping a card up your sleeve until you need it. Out of due I think it’s still the casino responsibly to inform the player of breaching T&C’s especially when your staff know that the player is or will in breach of T&C’s. In response to your first question whether I had gained any profits on on bonuses on my second account , No ! I have been given or ask for bonus yes but not profited from them.

Hi Adam, you and ourselves both know any player that opens a duplicate account would be seized by any casino. I agree that limits are quite low, and can also imagine that you feel the VIP status is a joke now. I definitely appreciate the fact, that you come and shared your experience. Kindly check all factors in advance next time, if you come across this review, you’ll see that it is a small international casino with small revenues. If you’re after an entertaining experience, search out a game with a high hit rate.

• The reviews submitted by users are available in the ‘User reviews’ segment of this page.
• I have played at many casinos, never have I lost so much at a single casino (over 30k) without potential for a single cashout, my rtp was terrible and 95% of the time didnt win enough to reach my wager requirements.
• I acknowledge that you have given me “bonus cash” however I have never profited from any of the bonus.
• And after reading all the fine print i am questioning the legitimacy of the casino itself it states it is Australian and VPN friendly then goes to say Australia is a restricted country.
• Keep reading to find out more about this casino and whether it’s safe and suitable for you.
• ACMA said Viperspin, Just Casino, Betandplay, Play Fina and Comic Play Casino had been operating illegally in Australia.

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations. Based upon our estimates and collected information, we consider ViperSpin Casino a medium-sized online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn’t have any complaints whatsoever). We consider the casino’s size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players. So I had an issue with Viperspin Casino for a withdrawal for over 20 thousand dollars, I was advised by Roman that the withdrawal cannot be completed due to having a duplicate it account.

You can also find other information related to payment methods such as limits and timeframe for each methods for withdrawal requests. When you sign up for the viperspin australia affiliate programme, you will start at a commission rate of 25%. If you can send quality traffic and depositing players, you may increase your commission rate to as high as 40%+. You are able to view all of your players and earning stats in your personal dashboard area.

I have asked them for more information regarding how these accounts have been used, and I am still awaiting a further response. I am not sure why you have received that message, I have received your e-mail and the evidence provided will now be reviewed. I have been with them since June this year and received 2 successful withdrawals recently. Honestly, I’d suggest you to create a complaint in this case. It sounds like they’re unable to provide you the right information.

I can assure you this player has no email with us, and if he does I’m sure he can forward it to yourself and we can have a live call and see? Allowing people to pay for negative reviews on casinos to “damage” reputation is a bit unfair I’m sure you can agree with me on that. You have literally had the most simple issues with every part of this, you were over a weekly withdrawal limit, you had the wrong post code, you are wrong.

The table below contains information about the languages at ViperSpin Casino. Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That’s why we always examine these aspects in our casino reviews. The information regarding the casino’s win and withdrawal limits is displayed in the table below.

We definitely did our absolute best by Markus in this case, refunding all deposits + well over $5,000 AUD of bonuses on top. Live chat can not close accounts, and nothing was referred to us. If you have a transcript of your conversation and them agreeing that it was now closed that would be incredibly helpful to us. Regardless no one confirmed your account was closed on our end either, if you had not of made two accounts in the first place this would not have occurred. However you have contacted me through a streamer saying you can lift my account and continue to play and my original account will be deleted withdraw on your account would have and issues anymore. I acknowledge that you have given me “bonus cash” however I have never profited from any of the bonus.

There is multiple concerns as we did previously mention to you, regarding addiction and responsible gambling. We as a licensed casino take responsible gambling very serious. As we did mention in the email, which you are welcome to attach here or we were actually worried for your wellbeing, the hours you were gambling were hours per day with the account logged into those gaming providers. Before you start playing with your casino bonus, make sure you fully understand the wagering requirements. These conditions can significantly affect your ability to withdraw winnings. Check out our 8 tips on how to beat the wagering requirement.

• Jackpot games have become a bit of a dying breed as of late.
• You are welcome to legal action; please note we are hosted and operate from Curacao and have many different laws then you do in AU.
• However, it seems a second account was created without casino approval, unintentionally, perhaps.
• See what other players have shared about their experience and find out whether this casino is a good option for you.
• Live casinos are there to recreate the feeling of being at a real-life casino.

Yes, ViperWin casino has a good collection of live casino games from Evolution Gaming, Ezugi, Lucky Streak and a number of other vendors. The games available include variants of blackjack, roulette, baccarat, poker and game shows. Deposits reach your ViperWin account instantly and they are all free. The maximum single deposit that the casino allows depends on the payment method you use.

The casino claimed that the player had been aware of the duplicate account issue and continued to play and deposit funds. The player had requested a resolution sum of $3,000, but the casino refused any further payouts. We had concluded the issue as settled since the player had accepted the deposit refund and continued to play, indicating satisfaction with the resolution. The player had accepted the conclusion, although unhappily. The player from Australia reported a withdrawal issue from Viperspin. Despite following the casino’s withdrawal rules and waiting the requisite seven days between withdrawals, his recent withdrawal requests were cancelled due to alleged exceeding of weekly limits, which the player disputes.

We can forward any of these logs if required @Adam of all bet logs and the bonus buys stretching far above any responsible gambling limit. We understand, and have high rollers at our casino but this does go far beyond those means and it is actually quite concerning. Now about the bonus funds, you have requested prior bonuses to our team. ViperWin is a fine online casino brand that does just about everything you would want. With a wide range of games, sports betting markets, and bonuses, customers should not easily run out of fun things to do. For the fifth time regardless of your previous withdrawals today our accounting team picked up on your incorrect post code.

I’d be afraid that you’ll lose all your winnings until you manage to meet the unknown wagering requirement. The support have told me 3 or 4 times “you need to wager 40usd more then you can withdraw”, so I wager that plus some, and still no withdrawal. I have more than 1x over my deposit and keep being told i need to wager more to withdraw, but after asking countless times they cannot tell me an amount i need to wager to “unlock” my withdrawal.

The evidence provided by the casino is sufficient in supporting their claims and it seems they have acted in accordance with their terms and conditions regarding this case. We have reviewed the additional evidence provided by the casino and thoroughly reviewed the entire case once more. As we are still awaiting further information regarding the player’s transaction history from the casino, we will extend the timer one more time.